Introduction

These Terms outline the rules applicable to Wolf Investigation Corp. refunds. The following terminology applies to these Terms: “Customer”, “You” and “Your” refers to you, the person purchasing Wolf Group Investigation Ltd services and accepting the Company’s Refund Terms. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Customer and ourselves, or either the Customer or ourselves. By purchasing Wolf Investigation Corp. services, the Customer accepts this Refund Policy and agrees to be bound by its Terms in full.

 

Refund Types

We offer three types of refunds:

  1. Service Cancelation within 24 Hours*
  2. Service Cancelation within Two Weeks*
  3. Refund in the Absence of Evidence*

In all other cases, the fees paid for the private investigation services are non-refundable. Please also refer to the “Refund Exclusions”.

1. Service Cancelation within 24 Hours

Within 24 hours of the payment, a Customer can cancel their private investigation services for any reason*. In this case, a 35% refund will be issued to the original payment method. If the Customer is willing to use this service cancellation option and cancel their private investigation services, a cancellation request must be emailed within the first 24 hours after making the payment. A service cancellation request must be sent using the Customer’s email address indicated on the service mandate and contain the Customer’s service mandate number. A 35% refund will be initiated within five business days.

2. Service Cancelation within Two Weeks

Within two calendar weeks (fourteen days) of the payment, a Customer can cancel their private investigation services for any reason*. In this case, a 25% refund will be issued to the original payment method. If the Customer is willing to use this service cancellation option and cancel their private investigation services, a cancellation request must be emailed within the first two weeks after making the payment. A service cancellation request must be sent using the Customer’s email address indicated on the service mandate and contain the Customer’s service mandate number. A 25% refund will be initiated within five business days.

3. Refund in the Absence of Evidence

If we are unable to deliver any results* (for example, we are unable to find any information about the POI (the Person of Interest) or we are unable to locate and/or follow the POI) for technical, safety, privacy, or other reasons, a partial refund (from 25% to 50%) will be issued to the Customer as long as the refund due to “Absence of Evidence” is requested within 30 days after providing final or partial results shared by the Company (including but not limited the Company’s report) or within 150 days following the payment, whichever comes first.

The exact refund percentage will depend on the resources invested by the Company and the accuracy of the initial information provided by the Customer. The “Absence of Evidence” status must be officially confirmed by the Company in writing (through email) for the refund to be made. The refund will be issued using the original payment method (if the payment platform initially used by the Customer allows us to do so). Otherwise, an alternative refund method will be proposed to the Customer (e.g. bank transfer). The refund will be initiated within five business days.

 

Investigation Timeframe

If the two-week period has ended, the company reserves the right to suspend any refund requests during 60 days following the payment in all cases except the cases associated with a fraud investigation, robbery investigation (Standard General Investigation Package or Premium General Investigation Package), and/or a missing person investigation (Standard Missing Person Investigation Package or Premium Missing Person Investigation Package), in which case the timeframe of 120 days following the payment must be applied.

 

* Refund Exclusions

  1. Any refund types can only apply to our regular service packages purchased at a regular price (excluding the “Express Surveillance Package”). All other services, custom packages, and discounted packages are non-refundable.
  2. Any of the refund types can only apply to fully prepaid packages. None can apply to payment plans (two or more installments), in which case the services are non-refundable.
  3. None of the refund types are applicable in the case of service mandate or other terms violation (in which case the Company notifies the Customer in writing).
  4. None of the refund types can be applicable if the investigation process was initiated within 24 hours based on a special Customer request.
  5. Credit card disputes void any potential refund and render all refund types inapplicable.

If you have any questions about this Refund Policy, please contact Wolf Group Investigation Ltd.

 

This Policy was updated on December 8, 2024.